- Refund Requests must be made within 30 days of Purchase.
- For qualifying returns, we provide free return shipping if we have provided you with an incorrect, damaged or defective item.
- For all other return reasons (including customer error, voluntary customer return requests, refused parcels, parcels returned due to undeliverable addresses as provided by customer or other reasons not pertaining to incorrectly shipped/damaged/defective items), the customer is responsible to pay for the return shipping, and will be credited only for unopened/unused product less a 15% restocking fee and less any shipping losses that we incurred in both directions. » For address corrections / reshipment requests by the customer, we can waive the restocking fee but reserve the right to charge the shipping fee to reship the parcel.
Here are the rules to follow for your return:
- Refunds will only be issued for qualifying requests provided within 30 days of purchase. No refunds are possible after this period.
- Each return MUST have an RMA number, “a Return Merchandise Authorization” number. Contact us to request an RMA number and be sure to indicate the reason for your return, your order number, and any other relevant information.
- Write down your RMA number on the outside of the box that contains the merchandise you want to return. One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return. When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. We are not responsible for any shipping loss
- Include a copy of the RMA authorization email that we will send you, with your return
- Physical damage to the returned product will void the product’s warranty and the RMA policy
- All return(s) must have the original packaging and accessories
- Returns should be received back at our facility no more than 14 days after a return authorization number is issued.
- Once received, please allow 4-10 business days to process your return
- Please note that all items returned for a refund must be returned in “as new” condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. All returns are inspected and tested.